How to update the Life cycle stage and Life cycle status stage fields if CI is retired?

Laxmi Palamarth
Tera Contributor

‎02-14-2023 04:47 AM

Hi,

I have a requirement to update the fields "Life cycle state" and "Life cycle state stage" fields should be updated to "End of Life" and "Retired" simultaneously if a CI is moved to Retired state. If the install status is changed from "Retired" to any other state, Life cycle state and stage should be emptied.  For this I have written a Business rule on cmdb_ci table, which is not working. Can anyone let me know why the fields were not updating with the below script?

LaxmiPalamarth_0-1676378772320.png

LaxmiPalamarth_1-1676378802156.png

 

 

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emir
ServiceNow Employee
ServiceNow Employee

‎02-14-2023 11:07 AM - edited ‎02-14-2023 11:07 AM

clearValue is for GlideForm, you are working with GlideRecord here. 

You are also not updating the record in the else block.

there is a lifecycle mapping, that you should use instead.

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