Hi, I may well not be doing this correctly, but I am trying to run an onChange client script to assign the ci to a field from the user record. So I am var user = g_form.getValue('u_requestor'); //Get the current user var gr = new GlideRecord('cmdb_...
I want to use this image in an email script(Notification) so that when clicked on the image in email received then it redirects to servicenow. Below is the email script and I want to add the smiley on the end of notification.Can someone help? { temp...
Hi, I want to add an attachment to the additional comments, so when the notification is triggered, the attachment is also sent. Thanks, Mani
Hi Team, I have a requirement as below. Sub category field is dependent of category field so I created onChange Catalog client script to achieve this. Now I wanted to translate sub category options to other languages based of loggedin user language. ...
Hi All, I have followed steps from ServiceNow youtube and wiki page of how to set ODBC connection to SNow instance. My account is already in admin roles and soap roles in dev instance which mean I have access pretty much everything. I already set up ...
Hi, We're upoading data to SNOW custom table through import set staging tables from excel file. We wanted to make sure values are available for all mandatory fields in the excel file before data gets inserted into SNOW table. If a field value is mis...
Hello Community, I've written a Script Include to work with the ecc_queue. So far so good. While testing I came across the problem that for large JDBC results not the payload field is used instead the results get attached as a file to the input recor...
Hi, We've a workflow running on a custom table. Approvers and requestors have custom role. There is an approval activity (Approval-User activity) in the workflow. However, approvers couldn't see "My approvals" list. These approvers has only following...
Hi All, I am working on updating our RITM form to add in a ship date. I have a choice field called "Item Status" (u_item_status_choice). The default value is "NEW" There are 2 other status's...."Awaiting Configuration" and "Shipped" (The Label ...
Hi, On our new service portal home page we want to have links which will take us to specific service catalog categories, eg one for "IT stuff", one for "facilities", one for "business services" etc, I've created an icon link on the home page with th...
Hello, I have created a survey and a trigger condition for it i.e. When the Incident state is Closed the survey should be sent to the Caller. The probability is 10%. I have closed more than 10 incidents but i am not able to see the surveys in the ...
I have a requirement for a couple of fields to be populated with the appropriate information once a customer adds the name of the 'owner' of a dashboard - that persons email and department needs to then be added to the appropriate fields. I have chec...
While entering URL Suffix in portal it automatically converts uppercase to lower case . But when I try to hit the URL of the portal with the uppercase suffix it doesn't rewrite that into lowercase. And because of this error comes that page you are t...
Hi All, i have recently installed the Change Risk Assessment Plugin. This appears as a related link on the change form. I have set conditions so once taken, it will auto set the Risk for hat change. I wish to make taking the risk assessment mandato...
Hi, We just currently upgraded from Istanbul to London version and had a issue with our order guide. After we submit a request from order guide, any reference fields in RITM screen are not working. We can't open request information, requested_for, it...
