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Resolved! String field is taking more than 4000 characters

Hi All, I have created a string field with Maxlength value as 4000. But when I am trying to insert more than 4000 character in this string field it is taking the data and saving it in table. As per the requirement it should not allow users to enter m...

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Error Code 900: Transform Map.

I get this error while running the Transform Maps in Import Sets and when i tried to analysis on the issue i found that it is not specific related to table. We are doing some multiple checks before updating the record from interface. if any check is ...

To Create hyperlink in Client scripts, showFieldMsg

Hi All,I'm trying to create a link in onChange Client script. Any Help will be Appreciated.This is the actual link : https://instance_name.service-now.com/ess/form.do?sysparm_document_key=sc_cat_item,6b25d2b90c9a3d008febd07b4e7cce07And Trying the bel...

Resolved! Business Rule : Set currency value on insert

Hi All,   How can i set a value on a currency field on insert.? I know this type of field is based on decimals. I just don't know how to get around it. Table : alm_asset Field : cost Type : currency Format :   USD;1040

jay_t by Kilo Explorer
  • 4187 Views
  • 2 replies
  • 1 helpfuls

Resolved! "Undefined" appearing in table from Notification Script

I'm using the following code to list approvers in a notification email so that users can know who their request is waiting on. However I keep getting "undefined" displaying right under "Email" in the same header box of the table. I feel like this is ...

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wade88761 by Kilo Contributor
  • 2521 Views
  • 4 replies
  • 0 helpfuls

Resolved! Get sys_id from current user using REST API Services

Hi, Im using Authorization code grant flow (OAuth 2) to authenticate users and get them access to Service Now RESTful APIs. My question is, how do i get the user sys_id (similar to  var currentUser = gs.getUser(); gs.info(currentUser.getID());) using...

markwinap by Giga Contributor
  • 5931 Views
  • 6 replies
  • 4 helpfuls

Why can't a user create a knowledge article

I have a user that cannot create a knowledge article. They continue to get the following error message. I went to Knowledge Bases and added the Can Contribute and then added the group that they were in but that is not resolving the issue.  

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Cupcake by Mega Guru
  • 2925 Views
  • 6 replies
  • 3 helpfuls

Resolved! How do I clone the default Service Portal design?

Hi, I am new to Service Portal and would need to deliver a simple landing page for a custom application by end of this week. I do not have experience with Angular or Bootstrap but I know HTML and CSS. I am hoping that I could clone the default page o...

SLA pause on holidays

Hi All, Could you please suggest me how to pause(entire procedure) the SLA clock on holidays ?

josmad by Tera Contributor
  • 2034 Views
  • 1 replies
  • 2 helpfuls