How to differentiate between imported records and manually created records

veena_kvkk88 · ‎08-10-2016

Hello everyone,

I have a requirement to make only those records that are manually created (via a UI action that creates different metrics for different types of child task tables based on a field) on Metrics table (metric_instance). We have a periodic JDBC import that imports metrics from JIRA as well. So how do I differentiate between metrics that user created and the metrics that were imported?

From what I understand, the imported metrics will have 'created by' field set to 'system', and the other ones will have the name of user who created them. But I want to make sure that is right in all cases and this is the way to differentiate. Please help!!

Thanks in advance!

Chuck Tomasi · ‎08-10-2016

Hi Veena,

The import could be run as an account or have a different name on it from "system". It depends how your import was set up. You could use that as a guideline, but I wouldn't trust it 100%.

What I would do is create a "u_source" field for the tables you want to track and populate it at import time. For example, it could say "jira" by way of your transform scirpt

target.u_source = 'jira';

Then you can sort, report, and filter on it all you like. If it's empty, you know it came from a user at the keyboard with an interactive session (either manually or via a script/workflow.)

Transform Map Scripts - ServiceNow Wiki

View solution in original post

Chuck Tomasi · ‎08-10-2016

I'm glad you got your question answered. Thank you for participating in the community.