How to disable AI suggestion in portal ?

[Balakrishna_ABK]

we have enabled AI search in portal but we don't want AI suggestion to show in the portal.

how to disable it ?

[Dr Atul G- LNG]

Hi @Balakrishna_ABK 

If I'm not wrong, AI Search works across platforms, and the AI suggestions can be disabled on the portal, but not the AI Search itself.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0997674

[Shivalika]

Hello @Balakrishna_ABK 

"glide.search.suggestions.enabled" - make this property false - but it will disable search suggestions globally. 

You can refer below 👇 article for turning off search suggestions in specific cases by referring servicenow doc - 

https://www.servicenow.com/docs/bundle/washingtondc-platform-administration/page/administer/search-a...

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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[Ankur Bawiskar]

@Balakrishna_ABK 

you want it to be enabled in portal but don't want to show in portal -> what does this mean?

check docs

Enable and configure AI Search in Service Portal 

This property controls it will be shown in which portal -> glide.service_portal.enable_ais_portal.allow_list

But this property cannot be edited as write is allowed only for "maint" role

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Balakrishna_ABK 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.