How to disable "Report knowledge gap" menu item on HR Agent Workspace Case Page?

[G24]

Hello.  Our users feel overwhelmed by the number of buttons and menu items in ServiceNow.  In the HR Agent Workspace, on the case page, in the "More Actions" menu at the top right, they want to hide one of the menu items labeled "Report knowledge gap".  How can this be done, please?  Details appreciated.  Thank you.

[Gustav Aldenbra]

Hi @G24 

Not sure how it works for HR Agent Workspace but for Service Operations Workspace you can turn off “Report Knowledge Gap” in UX Actions Configuration for that workspace. It is probably the same for HR Workspace. You can find the Action configuration in the sys_ux_action_config table

[G24]

Thank you, but I'm not seeing a relevant item in that table:

[J Siva · Accepted solution]

Hi @G24 
1. Go to "sys_ux_form_action_layout_item" table.
2. Search for "Report Knowledge Gap" record under the Agent Workspace for HR Case Management application.

3. Deactivate the record.

Regards,
Siva

[G24]

Thank you, @J Siva .  Let me ask a follow-up question...

If I had no knowledge of that particular table, how would I go about locating that item in ServiceNow to configure it?