How to display a popup on agent workspace landing page

Mahesh Pydisett
Tera Contributor

‎07-07-2023 05:23 AM

Hi Everyone,

 

can anyone please help me on this, is that possible to display a popup message/alert on opening the Agent Workspace landing page (default landing page).

MaheshPydisett_0-1688732582875.png

Thanks,

Mahesh

 

 

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Syed30
Tera Expert

‎07-09-2023 04:44 AM - edited ‎07-09-2023 04:44 AM

Hi, @Mahesh Pydisett  You can do this with Client-side Scripting.

  1. Navigate to the Agent Workspace landing page configuration in ServiceNow.
  2. Add a client-side script to the landing page. This can be done by editing the landing page and adding a "Client Script" widget or using a UI Script.
  3. In the client-side script, use JavaScript functions like alert() or custom modal libraries (e.g., Bootstrap modal) to display the popup message or alert.
  4. Customize the content of the popup message or alert according to your requirements. You can display relevant information or instructions for the agents.
  5. Save the changes to the landing page configuration.
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