How to display additional values in the HR agent workspace search result
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08-28-2024 03:34 AM
We have recently installed configurable HR Agent workspace plugin in our instance. In the new HR agent workspace, when I am searching for a HR case in the HR agent workspace search, it is showing only 2 values in the pop-up result as below - Number and Opened for
If i need to display some additional fields like subject person, HR service name, Subject person new hire date, how to configure it.
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08-28-2024 05:06 AM
Hi,
I made some investigation but it seems that the Search preview shows value from the Short description (the bold text), and the 2 first fields from the list view:
- I compared INC (Short description + Number + Opened), and STRY (Short description + Number + Assignment group) records and they both display different values, if you compare the fields with the table's list view, it is the first two columns in the Default view (do not forget about a potential personalisation resulting in different column order)
Please, try to change the order of the list columns, and then to see if the change is reflected in the search
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