How to display incident SLA in bot response cart in virtual agent

Pranay Verma
Tera Contributor

‎04-03-2024 02:20 AM

Hello guys,

 

We have a requirement to display incident SLAs for this we are querying the incident table. it is fetching all the incident which are assigned to the current logged in user. Suppose if user select any incident ticket to check the SLA then it needs to display the incident SLA for the selected incident as output.

 

PranayVerma_0-1712135902434.png

 

How to display Incident SLA along with the above incident information.

 

 

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Deepak Shaerma
Kilo Sage

‎04-03-2024 02:42 AM

Hi @Pranay Verma 

you only need to add a Script node to execute a server-side script that fetches SLA details based on the incident number provided by the user.
Add a User Input node to prompt the user to enter the incident number. 
Note: you need to first make the topic duplicate that run as incident.
Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma


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