How to display incidents and change requests in a Map Page - Syntax help
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02-13-2024 02:43 AM - edited 02-13-2024 11:05 PM
Hello everyone
Here I am trying to show incidents and changes request associated with the CI. But in the map view it is showing only one incident and one change, But few CI's have multiple incidents and changes, Here i am trying to achieve to show multiple incidents and Change request associated with the CI in the map view.
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02-13-2024 04:36 AM
What I understand that you try to build some complex CI Relationship
For location or any other non-CMDB relationship , you can try CMDB Query Builder
Its a drag and drop where you need to build the complex relationship first.
if there is no relationship in CI pre-exists OOTB(Out of the Box) , You can't get it via script, You need to build it first.
After that, if required, you can write the script and call those GlideRecord() or CMDB API Type
watch this interactive video How to Build CMDB Query
Let me know, if this suggestion works or not.
If you like this opinion. Please kindly mark this your best answer and help to contribute more to this community
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02-14-2024 12:18 AM
Please refer to these links :
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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02-14-2024 12:19 AM
It would really help if you not just repeat your question over and over again, but also mention what you already tried and what others provided you as solution (including what didn't work from those suggestions).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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