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How to display short description instead of number when selecting value for a reference field?

Dhara1
Tera Expert
 
1 ACCEPTED SOLUTION

Thanks for the clarification. Unfortunately, you can only have one field as a display value.

 

Some workarounds that I have seen are, create a new field and have a business rule concatenate the number & short description and populate this field. Then make this field the display. 

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6 REPLIES 6

Thanks for the clarification. Unfortunately, you can only have one field as a display value.

 

Some workarounds that I have seen are, create a new field and have a business rule concatenate the number & short description and populate this field. Then make this field the display. 

I found this article 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953508
I was able to both number and Short description, not sure if this works for you

JamesKailukai1_0-1709336605623.png

The fields showing on the "Your History" tab is maintained in the Document Title table(System Classic Mobile UI -> Table Titles).

Or we can go to the "sys_ui_title.list" directly.

 

It can be changed following the steps below.

1. Log in as admin.

2. Go to "sys_ui_title.list".

3. Search the Table name. Create a new record if it doesn't exist.

4. Set Fields needs to be showing on the "Your History" tab.