How to display warning message when propose solution ui action is clicked on case

[Luke James]

Hi All, 

I have a requirement where on a case if a user clicks the propose solution ui action, ServiceNow checks to see if there is a related incident that is open, if there is, it needs to display a warning message and to abort the action of the ui action. 

Any ideas on how to do this? 

Kind Regards, 

Luke

[Sanket Landge]

Hello @Luke James,

You can add the server side code to check the related incident count by using following code.

var incGR = new GlideRecord("incident")

incGR.addQuery("parent",current.sys_id);

incGR.query();

if(incGR.getRowCount()>0){

gs.addErrorMessage("your_warning_message")

}

Please mark helpful/correct if this worked.

Regards,

Sanket Landge

[Luke James]

Hi @Sanket Landge , thanks for your reply. Is this in the ui action script itself?

The current script in the ootb ui action has this line of code "

new global.StateFlow().processFlow(current, '8db14a63c3123100d6d210c422d3ae7a', 'manual');". 

Does this need modifying?