How to hide a UI action in the CSM Workspace ONLY for a specific case type?

[Smith Johnson]

Hello,

we are using CSM and we have different case types (e.g., "X", "Y", "Z").

We would like to hide the UI action "Propose Solution" ONLY for a specific case type (e.g., "X"). This means that this button should still be visible for the other case types ("e.g., "Y", "Z").

We are using the CSM/FSM Configurable workspace?

What's the best practice to implement the above logic?

Thank you in advance,
Smith.

[Shruti]

Hi

Navigate to sf_state_flow.LIST

Open state flow for propose solution

Update manual condition -> Task type is not <Name of specific case type>