How to dot walk Document Id field in Notification?

[Gayathri5]

Hi,

I am having Trigger Id field which is of type documentId which is referencing incident table record.

So from notification fields can we achieve this?

I tried Dear ${trigger_id.caller_id.getDisplayValue()}, but it is not displaying anything

Regards,

Gayathri

[Prasad Pagar]

Hi @Gayathri 

On which table you are triggering this notification?

Thank you
Prasad

[Jaspal Singh]

What table notification is on

[Gayathri5]

Notification on assessment instance table

[Jaspal Singh]

1. Create a mail script named: getcallernamedetails

2. Script as below

(function runMailScript(current, template, email, email_action, event) {

    var triggeridis = current.trigger_id; //will give you sys_id of record
    var getcallername = new GlideRecord('incident');
    getcallername.addQuery('sys_id', triggeridis);
    if (getcallername.next()) {
        template.print('Caller is ' + getcallername.caller_id.getDisplayValue());
    }

})(current, template, email, email_action, event);

Call mail script in the notification as

${mail_script:getcallernamedetails}

Above will work hoping the caller_id field you referring to is on incident table.