how to edit already submitted survey cores rating 3 to 4

Aparna · ‎06-12-2024

Robbie · ‎06-12-2024

As @Dr Atul G- LNG advises, proceed with caution. However, assuming this process has been considered and it is possible that a score legitimately needs to be updated, use the following script in either a Background script or Fix Script for re-use if required.

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Thanks, Robbie

try {
    var surveyGR = new GlideRecord("asmt_assessment_instance_question");
    if (surveyGR.get("012a2c44d7211100158ba6859e6103b9")) { // This is the sys_of of the question to update on the submitted survey //Check this by reviewing the questions and make sure you have the correct one.
        gs.print('Survey Instance, question and value: ' + surveyGR.instance.getDisplayValue() + ' - ' + surveyGR.metric.getDisplayValue() + ' :' + surveyGR.value);
        surveyGR.value = 3; //modifying value field
        surveyGR.setWorkflow(false); //Prevent trigger Business rules, workflows etc
        //Once you are happy you have the correct question - uncomment the below update() line
        //surveyGR.update(); 
    }
} catch (e) {
    gs.info('Error thrown in Background Script / Fix Script: Name to be entered here if Fix Script' + e);
}

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Dr Atul G- LNG · ‎06-12-2024

Hi @Aparna

Any reason to make change in score, it is against policy.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Aparna · ‎06-12-2024

actually user gave the survey score 3 by mistake but now he wants to give 4 in the place of 3

Dr Atul G- LNG · ‎06-12-2024

Hi @Aparna

https://www.servicenow.com/community/now-platform-forum/is-it-possible-to-edit-a-submitted-survey/m-...

https://www.servicenow.com/community/service-management-forum/can-you-edit-a-survey-response/m-p/412...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Aparna · ‎06-12-2024

I have that survey_admin role but im not able to edit that score can you please help me on this