Portal rename redirects knowledge article to homepage

[Ayushsnow]

Hi ,

last week we renamed the portal . Now the knowledge article links are getting redirected to homepage. 

[Dr Atul G- LNG]

Hi @Ayushsnow 

Where you did make change in portal name? Is in SP or KB? share some screen shot please. 

[Ayushsnow]

HI @Dr Atul G- LNG ,

I changed the title of the portal from sp_portal record. The issue we are facing is when users are going to the 'instance.service-now.com/previousportal=sys_kb-id=...' they are being redirect to homepage, I tried using UI script but the limitation in that is- I'm asking them to update the bookmark, instead I want them to automatically redirect to newportal. I'm not sure how I can alter this code or what's the other way to do it.

Posting the steps I followed to create UI script:-

1. creating a UI script record in global scope with previous portal name 2. in the XML is wrote a heading <h1> we have moved from /previousportalname to /newportalname ,please update bookmark 3. in script I wrote window.location.href='/newportalname'.

It would be really helpful If you can guide me how can I achieve this.

Thanks,

Ayush

[Dr Atul G- LNG]

Hi @Ayushsnow 

So if i understood correctly, you want to ask user to update the Bookmark right? Better to use the portal announcements. 

[Ayushsnow]

No, what i want is if users open knowledge article accessing link of previous portal they should be automatically redirect to new portal knowledge article (or whatever page they are opening)

What I meant previously is, as a fix I was trying to give them option to update bookmark, but leads have dropped this solution and asked me to do this from SNOW end