How to edit message when ticket form submitted in service portal

[coolsaurabh]

Hi

When I am submitting incident from service portal getting below message :-

Created INC0010233 - track using 'Requests' in the header or click here to view

I need to replace Request with incident.

Please let me know how can I do that ?

Thanks,

Sourabh

[Sam Ogden]

Hi Sourabh,

We have an icon link to a record producer and in the options of that icon link under 'page' we amended this to the copied widget:

How do you access the request?

Thanks

Sam

[coolsaurabh]

Hi Sam,

Could you please provide path to reach above screenshot ?

Because I am not getting any icon link in record producer. Screenshot attached for record producer :-

Thanks

[Sam Ogden]

HI Sourabh,

For the item that is creating the message: Created INC0010233 - track using 'Requests' in the header or click here to view

How do you access this item on the portal?

Thanks

[Kamer Taj]

Hello can you please show where and how you have done i have similar kind of requirement but for submit idea catalog item .i need to replace "request" with "my ideas"

[Sam Ogden]

Hi Sony,

We changed this before the upgrade to V2 of the catalog item widgets.  We are currently using old custom widgets and will be looking to revert to the new widgets shortly.  Not too sure in the new widgets how this is generated.

apologies

Sam