How to enable the email client and autopopulate the To: field??

naveenmyana · ‎07-20-2017

Hi,

How to enable the email client on the requests form and also I need to populate "To" address with the" Requested For" email address...Please help me out how can i resolve this one..

Thanks,

Naveen

Mihir Mohanta · ‎07-20-2017

Just add the field name in To field of the template without inside bracket.

Example :

Use caller_id instead of ${caller_id}

View solution in original post

naveenmyana · ‎07-21-2017

Hi Mihir,

Thank you so much for your quick response, It's working great!!!.. You just made my weekend, Have a great weekend..

Thanks,

Naveen

Mihir Mohanta · ‎07-21-2017

Glad to hear that ..

You too have a great weekend

sourabhbisht · ‎06-24-2025

demo

Sam179 · ‎10-02-2018

Mihir, can you please take a look at my question?

https://community.servicenow.com/community?id=community_question&sys_id=6e30ab93dbf0ef44feb1a851ca961952&anchor=answer_826fa717dbf4a7482be0a851ca9619ec

Much appreciated

shubh1992 · ‎07-20-2017

HI Naveen,

Plz write a fixed code like :-

"thanks & regards,

bla bla"

in the body of the template refr to the 2nd image i have posted in my previous reply.

If it is working then plz let me know .

ALso make it sure there is only one template for your table.

PLZ mark this correct if it resolved your issue or feel free to ask if u still have any queries.

Regards,

SHUBH