for removing the surrounded content, you will have to update the OOTB inbound action and use string manipulation to extract the comments
Something like this worked for me, so please enhance as per your requirement
// Simulated email body with instructional text and approver comment
var emailBody = "If you would like to enter comments, place them between the starred lines below, then click Send:\n" +
"******************************************************************************\n" +
"This is the comment entered by the approver.\n" +
"Please review carefully.\n" +
"******************************************************************************\n" +
"Additional trailing text or signature";
// Regex to capture content between 78 or more stars (asterisks)
var regex = /[*]{78,}\s*([\s\S]*?)\s*[*]{78,}/m;
// Extract the comment
var match = regex.exec(emailBody);
var comment = "";
if (match && match[1]) {
comment = match[1].trim();
}
// Output the extracted comment for confirmation
gs.info("Extracted comment:\n" + comment);
You can update like this
var body = email.body_text;
var comment = '';
var re = /[*]{78,}\s*([\s\S]*?)\s*[*]{78,}/m; // Match 78+ stars and capture what’s between
var match = re.exec(body);
if (match && match[1]) {
comment = match[1].trim();
}
// Set the comment on the approval record (example for a task approval)
current.comments = comment;
If my response helped please mark it correct and close the thread so that it benefits future readers.
in your DEV when you enabled incoming email, you need to enable sending also
1) send email for approval and let it come to your email address (the approver to whom approval is requested, in his/her profile add your email address OR make yourself as the approver)
2) add your email address in this field so that emails come only to your mail box and not for others
3) then reply to that email with that string which you added in question
4) check the inbound action triggered or not and then processed or not, add some logs and then verify if the content was extracted or not.
If my response helped please mark it correct and close the thread so that it benefits future readers.
We have outgoing email enabled to a test mail box and can see approval emails over there. After inputting the approval comments on email and sending it back to ServiceNow, it is getting failed.
