How to export all the knowledge articles from one instance to other instance (completely different).

Ashutosh44
Tera Contributor

‎12-22-2022 12:12 AM

Hi all!!

What would be the best way to export all the knowledge articles from 1 instance to other.

Other means it will be a completely different instance.

There are huge number of Articles, around 20k.

All the following things that are usually referenced in articles may not be present in other instance:

1) Knowledge Base

2) Categories

3) Authors

4) Approvals ( or anything present in the Related list of the articles)

 

I am not able to understand the use case behind this requirement but this is what the client wants.

Exporting articles as XML is not ideal here because along with that we need to export all the dependencies as well.

Transform map can be implemented but I am not sure about how we can implement this with it and how the attachments will get copied.

 

Any suggestions/ implementation steps/ workaround for this would be really appreciated.

Thanks all. 

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9 REPLIES 9

Community Alums
Not applicable

‎12-22-2022 12:27 AM

Hi @Ashutosh44 ,

Please navigate to the Knowledge articles table.

kb_knowledge_list

 

1. Using the gear icon, add the column "Knowledge Base" to the table by moving it to the right.

SandeepDutta_0-1671697645240.png

 

 

2. Filter the knowledge base by searching for the knowledge base you want to export as shown below:

 

SandeepDutta_1-1671697645604.png

 

 

3. You can now export in the any of the ServiceNow listed formats.

 

SandeepDutta_2-1671697645248.png

 

 

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Ashutosh44
Tera Contributor
In response to Community Alums

‎12-22-2022 12:53 AM

Hi Sandeep,

 

We are not exporting articles to sub prod instances or related instance.
It's not that simple.
We need to export them to a completely different instance where the KBs and category used are will be different and also if the same number KB is already present in the Other instance then it will also cause duplicate entries  in the target instance.

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Ashutosh44
Tera Contributor
In response to reshmapatil

‎12-27-2022 12:22 AM

Hi @reshmapatil 
We don't have Articles in a Doc file, we are moving them from one ServiceNow Instance to another. And we don't have option to export articles as Doc.
And in order to use Import Articles module or button, we need them in doc format.
Also they are not interested in Instance Data Replication(IDR) as the license will cost extra.
Can we anyhow achieve this through exporting XML of KB, Categories, KB versions and KB Articles? I know there are a lot of dependencies like publish/retire workflows, user criteria, authors etc.
But I think once the Articles are exported, they will create their own User criteria and workflows for these articles.

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