How To find active & inactive Records in incident table

[Kishore8]

Below Mentioned Code not working.......why can i have calrification about this.

8.1 addActiveQuery

public QueryCondition addActiveQuery()

Adds a filter to return active records.

Returns:

QueryCondition - filter to return active records.

Example:

var inc = new GlideRecord('incident');
 inc.addActiveQuery(); 
inc.query();

addInactiveQuery

public QueryCondition addInactiveQuery()

Adds a filter to return inactive records.

Returns:

QueryCondition - records where the active flag is false.

Example:

var inc = new GlideRecord('incident');
 inc.addInactiveQuery(); 
inc.query();

[Kishore8]

How to set Field values " script include to client side" when form   Load

This question is Not Answered.(Mark as assumed answered)

D Kishore Mar 12, 2017 12:40 AM

Script Include :

var HelloWorld   = Class.create();

HelloWorld .prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

      Approve: function(a) {

                    return "The Server Says Hello " + this.getParameter('sysparm_user_name') + "!" ;

    }

});

client Side OnLoad:                                                                                                                                                                                            

function onLoad() {                                                                                                                                                                                                    

    //Type appropriate comment here, and begin script below

    var ga = new GlideAjax('HelloWorld');

ga.addParam('sysparm_name','Approve');

ga.addParam('sysparm_user_name',"Bob");

ga.getXMLWait();

alert(ga.getAnswer());

}

i would like to set values

state=3,category=software, short_description=''welcome to scripting"     i want to write this code in script include and i would like to call that server code when   i load a form   in client side, this values     should set into field.

[Chuck Tomasi]

FYI, that's only the 'setup' as an example of each - there's a little more two it if you want to get your hands on the records.

var inc = new GlideRecord('incident');

inc.addActiveQuery();

inc.query();

// This part goes through each active record

while (inc.next()) {

        // do stuff to the record here

}

[Pradeep Sharma]

Sample script to return the count of active incidents.

var inc = new GlideRecord('incident');
 inc.addActiveQuery(); 
inc.query();
gs.log('count of active incidents ' +inc.getRowCount());

[Kishore8]

its not working.....

output:

[Chuck Tomasi]

Can you clarify what the objective is here? I'm not clear what the underlying requirement is that is driving this business rule. More information is always help. Please also include what version of ServiceNow you are using. There may be some changes to function name.