To find existing configurations of Multiple Approvals in Change Request in ServiceNow, follow these steps:
1. Log in to your ServiceNow instance.
2. Navigate to "System Definition" > "Business Rules".
3. In the "Go to" field, type "Change Request" and hit enter.
4. Look for business rules related to approvals. The names of these rules often contain the word "approval" or "approver".
5. Open each business rule and review its script to understand how it's configured. The script defines the conditions under which the rule runs and what it does.
6. If the business rule is related to multiple approvals, it might be using the "Approval - Multiple" or "Approval - Group" classes. Check the "Advanced" tab of the business rule for this.
7. You can also check the "Approval Policy" field on the Change Request form. If it's set to "Multiple", then multiple approvals are required.
8. Additionally, check the "Approval Activities" in the workflow associated with the Change Request. These activities define the approval process.
Remember, modifying business rules and workflows can have a significant impact on your ServiceNow instance. Always test changes in a non-production environment first.
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