How to find out the system script that updates the data on a particular field

[Shalaka Vaze]

Hello All,

I am new to ServiceNow and I am having trouble finding the system configuration which is updating certain fields on cmdb_ci table. 

Eg.  I have a CI whose status is changed from "install" to "retired". When checked in the history of the record, it shows the username of the updated by as "System Administrator" and "System" (for other such CI). I checked the BRs and Client scripts but could not find any relevant ones that are updating the fields. How can I find the system configurations that can be doing this update (like fix script, schedule jobs etc). Is there a way?

Thanks in advance!

Best Regards,

Shalaka 

[kamlesh kjmar · Accepted solution]

Hi @Shalaka Vaze ,

Check the time stamp of the update, although date may differ but if time are same then most probably it is being done by Scheduled Job. Once you know what is doing it, let's say for an example if it's schedule job then in schedule job you can further refine your search by putting filter of script contain 'install_status' and script contains '7'.

I hope this help.

Please mark this helpful if this helps and Accept the solution if this solves your issue.

Regards,

Kamlesh

[Shalaka Vaze]

Hello Kamlesh,

Thank you. I was able to find that scheduled job with help of your inputs 🙂

Best Regards,

Shalaka Vaze

[Pavankumar_1]

Hi @Shalaka Vaze ,

Do you know when it is happening or anyone updating manually?

or any specific condition when it is updating to retired?