How to fix CrossScopeAccessNotAllowedException for Virtual Agent API?

Lokesh14 · ‎12-31-2020

I am getting 2 responses from Virtual Agent API and I see below error in Logs. I followed all the steps from this page https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/virtual-agent/concept/virtual-agent-api.html

org.mozilla.javascript.EcmaError: Cannot find function getMessage in object JavaException: com.glide.script.fencing.CrossScopeAccessNotAllowedException: Access to ScriptableRESTResponse.getBody from scope sn_va_as_service not allowed.

Can someone please tell me what I need to do to fix this? I have not added anything additional other than the instructions in the link.

JerryJ071847183 · ‎12-31-2020

My inputs on below error

com.glide.script.fencing.CrossScopeAccessNotAllowedException:

You need to create record in cross scope table so that access is allowed . Set the status of the record to allowed

Example for reference :

EXAMPLE1 for reference

For information about it read this doc, you can search cross scope in filter navigator

CRoss scope Record

View solution in original post

Lokesh14 · ‎01-03-2021

This are all the errors I see in Logs, when I send a REST request.

REST request:

Errors:

Can you please tell me what am I doing wrong here?

Ankur Bawiskar · ‎01-03-2021

Hi,

I couldn't check in my instance.

But I believe you will have to create cross scope application record for allowing it

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Lokesh14 · ‎01-03-2021

Hi Ankur,

I was able to fix the errors by creating cross scope application record.

Thanks 🙂