Adding a large-character field beneath the Standard Ticket Header fields?

Hello I am working on the CSM and would like to enhance the Standard Ticket Header on the case record page.Currently, the header displays key fields such as Case Owner, Priority, Contract, Account, and Asset. As shown in the attached screenshot, ther...

• Question

How to reset after filter in UI builder

How to reset after filter in UI builder if i filter out how to revert the same as unable to do the same right now   

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Data visible in Form view but not in List view for SC_TASK

Hi Team, When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.I have checked Client Scripts and Business Rules, and there are no customizations affecting this...

• Question

Trigger a platform feedback survey for all active users in the sys_user table

Hi Team,I am working on a requirement to create and trigger a survey on a monthly schedule for all active users in the sys_user table.So far, I have:Created a survey under All > Surveys > View Survey > NewCreated one metric categoryAdded a test quest...

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In List Declarative Action, Client Script is not capturing the sysids of selected records

I have created the list declarative action as client script. I have created the pop- up and not able to hold the sysids of multiple or single record. Please help me

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Show similar tickets to fulfillers based on the ticket short description

Hi Community  We are doing a poc to show similar tickets to the fulfillers - based on the short description field input. This will help fulfillers identify accepted resolution steps from similar cases.We want to achieve this using:Primary: Predictive...

• Question

My PDI is in zurich ' Flow Execution ErrorOpen Context Record'

Hi Team - In my PDI getting this ' Flow Execution ErrorOpen Context Record ' in flow operations  PDI version is - zurich    can anyone please help me here 

• Question

Display variables in the variables tab in the record producer

I have a record producer and I need the variables from the record producer to be displayed in the variables tab when creating a task in a custom table. I was trying to do this via flow designer using the create catalog task action, but I can't insert...

• Question

Token refresh automatically when it expires

From MDCA(defender-cloud-apps) they provide service account password client id and client secret and servicenow instance url once they click next and it will start scanning and new refresh scan will be stored in oauth_credential table. So everytime t...

• Question

How to report on Incident Metrics to get a count of tickets moving from a first group to another

Hi everyone,I am trying to build a report that shows a count of incidents that were initially assigned to a specific group (e.g., our Service Desk) and see exactly which assignment groups they were moved to next.I am using the incident_metric table w...

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How hidden Submit button with onLoad in Record Producer

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hyper link in showFieldMsg on load client script

How can I add hyper link using onLoad client script and g_form.showFieldMsg(for example the user will see 'click here' and it will redirect to google)My field name is: u_priferiatable name: sn_slm_case

• Question

Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment.  However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

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