How to force password reset?

wellingtonrodri
Kilo Contributor

I need to reset password of serviceNow users using the Password Reset. I read the overview topic in the Wiki, but I can't find the solution.

Sorry my English.

Wellington

1 ACCEPTED SOLUTION

So, in a scheduled job, write:



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6 REPLIES 6

Mike Allen
Mega Sage

You can only reset local passwords in this manner.   LDAP passwords will have to be reset through the LDAP server.


MStritt
Tera Guru

Hi Mike,

This thread was 5 years ago, but hoping you still see this reply.

We are looking to force a 30 days password reset for our Customer Portal users/customers. These will be on our customer_contact table. I see your scheduled script above, but not sure this will work for forcing our customers to reset their password 30 days after they reset/change their password. The script above seems like it will force password reset after a particular interval no matter what. Say a customer resets his password 1 day prior to this script being run, it will prompt the customer to reset his password the next day, correct? How can we configure it, to force a password reset after 30 days from their last reset?