User cant see assigned case
do you know why an agent cant see a case assigned to them even if they have the same permissions as someone who can ?
Forum Posts
Mass Bulk Asset Loading
Hello, I need to develop a feature where I can mass bulk load assets without using a CSV file, I have finished the barcode scanning feature on the NOW Mobile App, I need to update the status of assets when scanned, for example, from "in stock" to "o...
On Approval Notification how can I pull the Catalog item name?
Hi,I am creating a notification in approval table for requested item. How can I pull the catalog item name? Subject: Approval request for ${sysapproval} <Catalog Item Name>
which are used to create a custom application?
which are used to create a custom application?1)tables & columns2)application studio3)mobile studio4)app engine studio
LE Activity Set Date Trigger
Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...
Need to make template mandatory on article creation
Hello Everyone, When we create a new article in KB. We need to select one of the template (mandatory) before work on the content.
Resolved! Creating a new fork issue
Hi everyone, When trying to create a new fork from an existing repository, I am getting the message"Something went wrong!"Please refer below the screenshotVery much appreciate if somebody can help me with this issue. Thank you!
where can we call script include
where can we call script include?1.glide ajax2.reference qualifiers3.ui actions4.client side5.schedule jobs
Resolved! Advanced Work Assignment and the concept of Ownership
Hi, I'm wondering if anyone has implemented something similar... I want to use AWA for task routing but also there should be a rule that if an agent worked on Task A, and there is a related Task B, ideally it should go to the same Agent.It does not s...
Service operations workspace landing page list view configurations
When you click on the donut area in the incident tail on the homepage, a list of records will be displayed. In this view, the Edit UI action widget data list container should be enhanced to include an additional option for re-assign. Thanks,
How do I change the criteria required for the value of a password type field?
Hello everyone,I have a field in type of Password. I can change the value of this field. However, it must have at least one character. How can I change this rule? I don't want it to be mandatory to include characters.
Resolved! get the current sys_id on csm workspace in UI Builder component or data resource
Hi All, how can we get the current sys_id on csm workspace in UI Builder component or data resourceI have created a contextual search on CSM workspace, where i am calling a Activity Component which should show activity of case table, i am able to get...
How to set Delivery Time on catalog item
Hi guys, I have created a catalog item and have set a workflow to it. I want to use the same workflow for multiple catalog items but want to have different delivery dates for each of them. I understand that the delivery time is set from the workflow ...
Outage Approval Trigger
Hello Team, I need to trigger the approval to Approval group , owned by and Managed By for affected CIs and Affected Business Services if Outage is present . If it not present then Needs to Trigger Notification Approval group , owned by and Managed ...
Self Service Portal how to make it french
Subject: Service Portal not translating to frenchDescription: I installed the French plugin from the back end view of servicenow I have the option to switch to French Front end view (Service Portal) It translated some but not all,but the issue is tha...
