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Resolved! Variables displaying sysid on the portal

Hi all, I have been creating a catalog item. Based on the Requester, a few fields (phone,title,department,email) should autopopulate. But one of the variable 'Department' is not displaying the name, instead sys ID is populated on the portal. Any guid...

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Community Alums by Community Alums  
  • 2068 Views
  • 3 replies
  • 0 helpfuls

How to include script action in flow designer

Hi AllI am try to call a script include from flow design.I am quite new in this front,can some please help? Also,I am seeing the code snippet(from more action) is disabled.Can someone please tell what I am missing out?   Thanks in advance.

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Shuvaday1 by Tera Contributor
  • 12413 Views
  • 3 replies
  • 1 helpfuls

bypassing user notification preference

We've been working with our ServiceNow group to get some emails automated. We noticed that they sometimes won't be sent out due to a person having notifications turned off. I mentioned to our ServiceNow group to force the notification or make them ma...

Resolved! Can we add Additional comments to my own table?

Hi guys, I have my own 'my_table' extended from Document. I wanna add Additional comments field (Journal Input type) with the Post feature-button, like in other native sn tables. it seems that i cannot fully extend this feature from native tables, so...

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Resolved! Reference Qualifier on Lookup Select Box Variable

I've been looking through the WIKI/community and it seems like there is a bug with reference qualifiers on Lookup Select box variables. Does anyone know if there is a work around besides making the field a reference variable?I have 3 variables on a f...

Blair5 by Tera Guru
  • 65921 Views
  • 78 replies
  • 78 helpfuls

Resolved! Calculate difference in time between two states(status)

I have been looking into metrics and haven't had any results but what I want to accomplish is essentially check to see how long a ticket has been open and based on that send a notification and change the status if it is older than x days. I was told ...

jjarrett by Kilo Contributor
  • 4427 Views
  • 5 replies
  • 2 helpfuls

Resolved! Convert Minutes into days:hrs:mins:secs format

Hi, I am working on an integration for Monthly data trends. Against an API request to get the Server Uptime value, I am getting result in minutes (80564.478 mins) My requirement is to push this value in minutes after converting it into days:hours:min...

Maheshwar1 by Tera Contributor
  • 2403 Views
  • 2 replies
  • 4 helpfuls

Resolved! descending sort

How to make records in descending order by number

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Betty9 by Tera Contributor
  • 5083 Views
  • 4 replies
  • 2 helpfuls

Calculate the resolve time of each group with aging tickets

Hi, I have created a report to fetch the details of each assignment group time taken to resolve the particular incident and report created on incident_metric table. 1. The resolve time field should be captured by excluding the “On Hold” status.  2. I...

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snow john by Tera Contributor
  • 2101 Views
  • 5 replies
  • 2 helpfuls

How to add approvers to related list?

HI,on a non task-extended table I'm using a workflow to generate approvals ... . I was expecting to be able to see the outstanding approvals on the related list to the record, but cannot add it (approvers not there to add).Could someone please advise...

Zod by Giga Guru
  • 5779 Views
  • 3 replies
  • 4 helpfuls