How to generate an Incident report?

[porknan]

Hi,  

I hope someone can help me with this.

I am trying to create a couple of reports through ServiceNow but am struggling a bit!

I would like a fairly simple report that shows the following:

• My average ticket volumes per month (for Incidents/Service Requests and change request)       Would this have to be 3 different reports?
• How are the above tickets split by category?

Thanks

Stuart

[Sanjeev Kumar1 · Accepted solution]

Hi,

http://wiki.servicenow.com/index.php?title=Reporting_on_Incidents#gsc.tab=0

Look it, It will help you.

[porknan]

Hi,

This looks ok but how do I create a report for:

Number of INCIDENTS > by month > Where I have done some work on them OR logged to me

Number of SERVICE REQUESTS > by month   > Number of SERVICE REQUESTS> by month > that were logged to me.

Number of CHANGE REQUESTS > by month   > Number of SERVICE REQUESTS> by month > that were logged to me.

[Rajesh T]

Go to Group by option and select Category .

[porknan]

Hi,

This looks ok but how do I create a report for:

Number of INCIDENTS > by month > Where I have done some work on them OR logged to me

Number of SERVICE REQUESTS > by month   > Number of SERVICE REQUESTS> by month > that were logged to me.

Number of CHANGE REQUESTS > by month   > Number of SERVICE REQUESTS> by month > that were logged to me.