How to get all comments of incident using rest api

poojasomani · ‎09-16-2015

Hi,

I want to get all comments (Additional Comments field on UI) of specific incident using rest api.

Which rest API should I use?

ChrisBurks · ‎09-21-2015

Hi Pooja,

If you don't want to split the string and you need to use the Table API then the best way to get the comments in a list is to make a call on the sys_journal_field passing in sysparm_query with the element_id which is the specific incident sys_id. And if you only want comments and not work notes pass in the element being "comments".

For example:

//<your instance name>.service-now.com/api/now/table/sys_journal_field?sysparm_query=element_id=d71f7935c0a8016700802b64c67c11c6^element=comments

That would return a response with each comment as its own item.

If you want work notes just change the element to be work_notes. If you want both work notes and comments just give an element_id.

I hope that helps.

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Kalaiarasan Pus · ‎09-16-2015

Getting Started with REST - ServiceNow Wiki

poojasomani · ‎09-16-2015

Thanks Kalaiarasan,

Right now I m getting all comments in one String. Is it possible to get comments in list?

Kalaiarasan P

Kalaiarasan Pus · ‎09-16-2015

It will come as a string. You can split it if needed

yetesh_ch · ‎09-16-2015

Hi,

You should use a rest API something like this:

GET <instance_name>/api/now/table/incident/<sys_id_of_record>?sysparm_fields=comments

You can then parse the returned json object.