How to get caller EmailID with the help of GlideRecord and dot walking in incident table?

[Tejas16]

I want to get a caller Email ID using server side script?

I tried 

var inc=new GlideRecord('incident');

var a=current.caller_id.email;

gs.addInfoMessage(a);

But it stores undefined value in variable 'a'.

[Mike_R · Accepted solution]

how are you running this? Business rule? Also that first line in unnecessary 

[Mike_R · Accepted solution]

how are you running this? Business rule? Also that first line in unnecessary 

[Tejas16]

Business rule

[Sunil31]

Hello Tejas,

Can you try following code, see if that works.

var inc=new GlideRecord('incident');

var a=inc.caller_id.email;

gs.print(a);

//gs.addInfoMessage(a);

[Namrata Ghorpad · Accepted solution]

Hello,

Change the script like.

var a= current.caller_id.email;

gs.addInfoMessage(a);