How to get caller EmailID with the help of GlideRecord and dot walking in incident table?

Tejas16
Tera Contributor

I want to get a caller Email ID using server side script?

I tried 

 

var inc=new GlideRecord('incident');

var a=current.caller_id.email;

gs.addInfoMessage(a);

 

But it stores undefined value in variable 'a'.

 

 

 

 

2 ACCEPTED SOLUTIONS

Mike_R
Kilo Patron
Kilo Patron

how are you running this? Business rule? Also that first line in unnecessary 

View solution in original post

Namrata Ghorpad
Mega Sage

Hello,

Change the script like.

var a= current.caller_id.email;

gs.addInfoMessage(a);

View solution in original post

5 REPLIES 5

barolapriya
Mega Contributor
var em=current.caller_id.email();
this will highly likely solve the issue.
to give you a brief we are pointing to current callers id and using that further point to email property of the caller .
Please mark this helpful if it seems fit to you , Tejas.