How to get live messages or connect chat messages through the API?

[Kirti Kumar]

Hi Everyone,

Greeting for the day!!!

Could anyone tell me how could i get connect chat messages through the means of the API.

I am using London  developer instance in which i am having chat between system administrator and Abel tuter(impersonate user). My requirement is to get the chat transcript by the means of the API(Rest or Table API).

Please suggest me on this so that i could move on with this development.

Regards

Kirti Kumar

[Harsh Vardhan]

you can use "live_message" table to get the chat conversation details. 

sysparm_query : specify the query to filter the result. 

If my answer helped you, mark it as correct and helpful.

[Kirti Kumar]

Hello Harshvardhan,

Thank you for your quick reply.

I have checked the same Live feed message with profile id but its giving empty result like this:-

{
  "result": []
}

Please suggest me how to get  chat messages in result.

Regards,
Kirti Kumar

[Harsh Vardhan]

Did you search the record in "live_message" table , for that profile record exist ?

[Kirti Kumar]

Hi,

yes i am checking the same but  still not getting anything.

Regards

Kirti kumar