Resolved! getting number of working days between start date and end date
I want to get number of working days between start date and end date in a business rule.
Forum Posts
Resolved! Subtract 1 day from populated due date
Afternoon community. I have a need to populate the due date on SCTASK based off of a date field variable(r_3716_distribute_notice) and then subtract 1 day from that date. I am trying to use a business rule for this but it's not populating correctly...
approval email
Is there any way to modify the service catalog's "ask for approval" to include different fields instead of the default ones?
help with an approval request workflow
I have a catalog item to request to be added to a distribution list. The workflow is as follows: Approval request goes to the owner of that distribution list, and once its approved it creates a TASK. What my requirement is, if the owner of the dist...
How to overcome the error "data contains 2 columns, expected 1 " while importing ?
Hi Team, I am working on the "inbound email action" - as part of it i have to import the data from CSV attached in the email. and in that CSV from 6 th row we have to accept the data and import it to ServiceNow. After importing i am facing the above ...
Recreating request functions in scoped application
Hello everyone,I have a lot of business units in my organization looking to have their own scoped application with a catalog and requests. My big question is, how to functionally accomplish this? In global there is the REQ, RITM and sc_task tables, b...
Resolved! Reference Qualifier- List to List
I have a List Field, users can select 1 or more categories. From there, users select 1 or more sub categories from another List Field, based on the categories selected in the first field. After selecting something from the category field, I go to su...
Resolved! To filter user records in advance reference qualifier
Team,I have a reference type variable 'Approver' (a reference to the sys_user table).Here I want to display only those users whose user_name (User ID) should either start with 'xt' OR 'XT' followed by numbers (e.g., xt12345 OR XT67890) OR only contai...
Strategies for Identifying and Managing Unused Dashboards in ServiceNow - Seeking Advice
Our organization currently has over 1,000 active dashboards on ServiceNow, and I suspect not all of them are in use, leading to unnecessary clutter and potential performance issues.I came across a helpful forum post by Adam Stout on "Tracking and Rep...
Resolved! To filter user records in advance reference qualifier should includes user_name with NO Alphabet
Team,I have a reference type variable 'Requested for' (a reference to the sys_user table).Here I want to display only those users whose user_name (User ID) should only contain Numbers (0 to 9) and NOT contain any Alphabets (a to z OR A to Z).Per the ...
LDAP Auto User provision not working
Hi,I have enabled two properties to TRUEglide.ldap.authenticationglide.ldap.user.autoprovision and i tried loading and transforming the test data which is not present in Service|Now . It did not create user record. Can anyone please suggest or point ...
Resolved! Trying to set a due date in Flow Designer to a dynamic date of 7 days before
Hello!I have created a task in my flow and I need to set the Due Date to be 7 days prior to a date that is already defined on my Trigger Record.Would I need to create a flow variable for this?I am still working on my scripting, so any help you can o...
Resolved! Using the word 'class' breaks my script
Hi folks, Working on a script to bring in some JSON from a webhook and populate a table with it. One of the JSON fields is called 'class' and when I reference it in my script, I am getting the error below:and it breaks another script I am working on...
UR Additional comments displayed as HTML
Has anyone else run into the issue of when an Additional comment is added to a Universal Request and a child Incident or HR Case is created, the Additional comment is copied from the Universal Request to the child ticket and the system replaces it wi...
GlideModal client script
Hi, I am working on a UI Page for a custom app from an onChange client script. I got everything working. Based on a choice field which is set as mandatory, if a user selects an option then a UI Page popups up in and displays additional fields for t...
