Hi Community, I have one requirement -1. Need to create New Variable in one catalog item:A new variable (yes/no) named "AccurateCalculation" is added to the catalog item form.The variable is based on the total dollar amount of the purchase and autom...
Hi All, We have discovery already enabled in our system but we don't have service mapping. I see lot of plugin options for Service mapping so can you please guide me with correct plugin option? Thanks,Dhara
I have a requirement to assign the manager to user1. if there are multiple manager profile with same employee number example ABC and ABC1 one is active and another is inactive, then user should be assign to active only2. if there are multiple manager...
Hi, Please help.we are SSO and everything is working as expected.Issue is: I am trying and testing with a user but when i try to login with another user it asks me to provide UserID but it logs in with previous user session, No way I can get rid of t...
Hi, I have a requirement wherein I need to create a new record if approval is re-submitted for KB article after rejection. Currently, For approval record, the OOTB behavior is that it uses the existing record for approval and updates only the state a...
Hi All, I have a scenario, where I created new catalog item which contains 14 applications access. Every application has separate workflow. So when user raises the ITSR, it initiates approvals and once all approvals are done it goes to technical appr...
Hi Team, I have been working on Kb's and i want to write a business rule like, we do have Approvers group field on Knowledge base form and Manager's field. I want to auto populate the names of the user's who are part of approvers gro...
My releases(rm_release) are closed but active is still true. Also closed and closed by fields are being empty for closed releases. Not sure what is wrong here. please here.
I want to modify the file name in the sys_attachment table using a fix script for older records which has a special characters in the file name. Is it possible or not?
Hi all,I need to use the AI functionality in a virtual agent.For example, I need the virtual agent to suggest the user a solution to their problem based on resolved cases in the system.Please guide me which plugins to install and how to use them.
Hi Community, I'm trying to call a script include from a catalog client script, but it doesn't work. Some trials to investigate the cause and the results: 1. I changed the contents of the scripts to something very simple to investigate the cause, but...
I want to populate employee id in string field from list collector field Whenever I select the multi users from list collector field, it should populate [user name, user id] in another string field
Hi Everyone, In normal change needs two approvals one is group another is technical approval.it will happen one by onemy issue is when group approval is trigger then systems sent a notification to approver for approval. but it sent wrong subject of t...
Hello, I have been asked to 'lock down' an assignment group, this group can be viewed from the assignment group field on the incident form (We already have this set to only display specific groups that match 'types' set in the dictionary).I am looki...
Hello Community! I am facing the issue regarding Virtual Agent. When we input in the virtual agent, the related catalog item is displayed and one choice message is displayed in the DEV instance, but it is different in the QA instance where it is show...
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