How to insert record in any table via chatbot virtual agent.
Hello Everyone,I need a small requirement about Virtual Agent Chat.How to insert record in any table via virtual agent chat.Regards,Suyash
Forum Posts
Server side scripting to validate the query if record exist before insert
var grgetUser = new GlideRecord("sys_user"); grgetUser.addQuery("email",input.nonUser.nonPUseremail); grgetUser.query(); if (grgetUser.next()) { if(grgetUser.active == 'false') { //Set Active = true //Check for existing role and...
Resolved! GlideAggregate gets the Older value in Sum - Running the script on before BR
Hi, I have the below BR that aggregates a sum of the field and sets it in another field. However, it doesn't update the latest value but the last entered value to aggregate/sum the value and set it in this new field. For the first 'if' condition I am...
Reference qualifier is not working when we create & apply template on form
Hello team,I have one company field on form & which is reference field. we have reference qualifier for this field. so it should populate only related companies based on field "Type" on form.When I create template on the same form, in template window...
Hide Dispatcher Workspace Button in CSM/FSM Landing Page based on Custom Role
Hello All, Can we hide Dispatcher Workspace Button based on a custom role in CSM/FSM Workspace? I have already excluded it from Applicability List using User Criteria aso that if User clicks on it he cannot see anything and he will get 'Page Not Foun...
Check if field is read-only or mandatory in ATF server side script?
Hi, I want to validate that a task variable field is read-only using ATF script, is that possible? I also want to validate that a field is mandatory upon closure of the task, but seems like the mandatory check is not available in server side script...
Resolved! Removing very old data in Import Set Row tables
Hi,Is it ok for me to delete old data in inside this table "sys_import_set_row" ? Is there any reason why system in ServiceNow still keeps old import data without cleanup jobs even though there is no processing between the data source and import set ...
Disable Twilio SMS Message sending on lower environments
I am tasked with installing Twilio onto my SNOW environments and was wondering how to disable Twilio from sending notifications out on lower environments similar to how email notifications are handled. Setting up Twilio is straightforward enough but ...
Error Message: A catalogue title can only contain spaces, A-Z, a-z, 0-9 and _
Created a form using record producer but upon testing out the form, I am getting this message Error Message: A catalogue title can only contain spaces, A-Z, a-z, 0-9 and _ Does anyone know what could be causing this? Please help!
Anyone using Source Control (and not update sets) for Updates to OOTB ServiceNow applications?
Hello all, Source control/App Repo seems to be a good option for creating custom applications. This is not about that. In recent releases, we can actually use source control to track changes to out of the box apps. I work primarily in the scopes asso...
Resolved! Flow Designer Action script - Updating field in an Action Inputs referenced record
Would anyone know if it is possible to update a field in a record, that was passed to a Flow Designer Action as a reference from a script inside the action?In an Action, I pass a reference to a requested item record. This record has a field that may ...
How to turn defects / enhancements tasks on
Hi ServiceNow Community Developers,Is there a way to turn on the enhancements and defects task? What we are looking for here is something similar to problem tasks which is currently available as a plugin that you just activate and the problem tasks r...
New Call Form : Reference Qualifier ---> 2 fields on different forms ( both are ref to sys_user)
Hello, What is the best way to modify the script or set this up to work the way we need it. We use a new call form to generate incidents, its setup so when status check is selected it gives a "transferred to" field which is a reference to the calle...
Resolved! Date capture from email in inbound email action
Hi,I am triggering an inbound email action where below is my email body format Then am capturing this date in action as belowHere, gdt is reading false value and assigning the same into field on my form.Expected Result: gdt value must be 09:00 Also, ...
ACL with GlideRecord
Hi Team, I'm writing an ACL and had to use GlideRecord, I have read that it is not a best practice to use GR inthe ACL scripts, but I'm not sure how to handle this scenario. Can some one please guide? answer = false; var assignmentGroups; var groupAr...
