Resolved! Catalog item to add role to group
Hi Team,I need to create catalog item when role and group selected, role has to be added to selected group.Can we please help me out, Can i use flow designers to achieve easily or workflow.Thank You
Forum Posts
Resolved! Inbound email action to assign an SCTASK
Write an inbound email action to process any incoming email and check following and assign the SC_Task to sender:-If task is unassigned, sender is part of assignment group & first 3 text of body or subject is "trt".
How to insert RITM instead of REQ on interaction record
Hello How can I insert a RITM record into the "Related Tasks" related list of an Interaction record? There is a "Create Request" button on the Interaction record, and upon clicking that button, a list of items to request is displayed. Currently, the...
Run two or three "Text index events process" jobs at the same time
Hello,I would like to ask if you have some experiences with running of System Scheduled job "Text index events process" if there will be two or three copies of this job at the same insance and runs in parallel.We have sometimes problem with too many ...
Need to Send just 1 Attachment or a Few?
As many of you know, you can include attachments as part of notifications by simply checking the required box on the notification. However, whenever the notification goes out it will always send every attachment that exists on the record. If you are ...
How to map custom table to purchased subscriptions in PROD instance?
Hi Everyone When I released the update set from the TEST instance to the PROD instance , I noticed that Snow suggested that I map the custom table to the purchased subscriptions.We have 5 custom tables that need to be mapped, and two of them inherit ...
Resolved! Is it possible to enable AI Search for the backend's Global Search field?
Hi, I have enabled AI Search on our SNow instance, set it all up, and works properly on Service Portal.However, I was wondering if it would be possible to also set it up for the backend view's top right corner Global Search field? Is there some way t...
Scheduled script execution to run on quarterly.
Hello all,I am trying to create a scheduled script execution which should generate a record 10 business days prior to the due date. Here the due date is the 1st business day after the end of the quarter.Can someone help me on how to achieve this cond...
Resolved! copy variables to work-notes
I have a script that seems to be working fine, but I need to tidy it up a bit. For the moment the business rule copied the variables on the requested item to the comments [work-notes]But as you can see its not very tidy. Is there a way to get only ...
Resolved! Permalinks with nav_to.do and task.do, can't load a record
Hi All, We have been experiencing issues with our instances for about a month now. Specifically, when we use a Permalink with nav_to.do and task.do in it, some records either don't load at all or take a very long time—sometimes up to five minutes—to ...
Resolved! New record button for table widget
SO this feels stupid, I have been going around in circles on this one. I have a table widget that is editable but does not have a 'new' button on it. I wanted to add it so users could add new records to the table. I have tried to understand how the...
Adding ad hoc tasks which will
Looking for some guidance. We have a few request workflows in our company that our Service Desk regularly have to raise "ad hoc tasks" during the lifecycle of the fulfilment should they require other teams to be involved. Issue:When the last WF task ...
performance analytics in dashboards
when I click show analytics hub in indicators i am getting like this "No data to analyze yet. This may be because the indicator hasn't been added to a data collection job, or because its data collection job hasn't run. If this is a manual indicator, ...
How to deal with deleted users in Active Directory (LDAP)
Hello, Just recently we have encountered an issue when, we've noticed that that when user object is deleted from Active Directory, it is not deactivated in Servicenow (which is most probably correct, as we don't pull object data to Servicenow so ther...
Resolved! ACL rule for Approvers to see RITM variables on the Portal or Instance
Good day,i am looking for an ACL rule on the sc_req_item - READ so that approvers of the RITM is able to see the variables from the RITM request they are approving.This can be from the portal, mobile or in the fullfiller view. so far i have created a...