Hi Community, We have below issue from users add in watch list in RITM table "Do you have access to confirm whether email notifications are enabled for users added to the Watchlist? The Master Data users are complaining that when they add someone to ...
We are considering adding Support group and Application group tags to the description field in windows and linux Server Ci ‘s configuration. The purpose of this is when we run discovery on a Server Ci class using the ServiceNow Discovery tool or an...
Hello,I have been struggling to capture the 'Closed By' name in the notification when an RITM is closed complete. Can you please provide suggestions? I'm using "${sys_closed_by", but it is returning empty.Here is the example:
Hi All, SLA is running in when I check in HR case backend view but I when I see in HR agent workspace, its not showing up. Please see the screenshot for your reference (it always shows as 0s remaining) Kindly provide any solution.
So I requested a PDI the other day and it created one for me - I did NOT get to choose the Release, etc. but it has me as an AES Creator. I do not have any access to install plug-ins, see Cases, Incidents, etc. I need a regular working instance so...
Hello,We have a notification that triggers on the sysapproval_approver table. If a comment is added to the RITM record, we would like to capture it in the notification. We have tried the following code, but it did not work. Can someone please help? T...
I created a few static HTML content blocks to hold images for headers. This looks perfect when I look at it, but when an ITIL user tries, they get broken image links for the content blocks. Do we really need to add ACL rules so people can see images ...
Hello, There is a dialog box that pops up when there is an error that is wrong. The buttons are Submit (As Is) and Submit and use the recommended thing. the form is not processing when the button is submitted. How would I go about fixing this issue....
Hi All, I have two fields 1. required , 2. include . with scripting i am assigning the data inside the those two fields based on conditions . if condition 1 matches then field "required " will be auto populate some date with script . if conditio...
I created a data source and attached excel . When I click on test 20 records , it failed with the following error. DataSource not created, data not loaded. confirmed type of file.
We have multiple flows in ServiceNow ITSM but in ServiceNow HRSD, we have life cycle events. That is kind of flow which enables you to automate the fulfillment process for HR cases for example (New hire onboarding process). Life cycle events having d...
While integrating Office 365 into Service Now we are getting error "OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token" could you please help how to reso...
Im doing one of the ITSM implementation task and its asking to 1. Disable the State choice: "On Hold". 2. Add a new State choice with the Label of: "Awaiting Change", in the sys choice record make the Value field: 4.3. Set the state on the incident r...
i have a requirement to remove delete capability for employee_admin and employee _manager roles on employee form . I have to achive this requirement ony with ACL process, could you please help me with this...
Hello, Working with my PDI I'm trying to create a catalog item that, upon submission, kicks off a "Ask for Approval" Flow. After selecting the flow as a process engine value the approval is being triggered correctly, but I seem to still be triggering...
