How to get plugin "com.glide.cs.chatbot" ( Virtual agent ) installed on Personal instances

[Deepak Ingale1]

Hello,

I am trying to see if plugin Virtual agent is avaialbe for installation in persona instances but that does not seem to be the case.

Now my question is how to get plugin "com.glide.cs.chatbot" ( Virtual agent ) installed on Personal Developer instances?

[mandle]

In addition we would also need to have "com.snc.itsm.virtualagent" activated

[Paul Ciarfella]

My guess is that SN forgot to enable it as a plugin option on the Manage Instance page for the PDI.

 We need HI for PDI.

[Community Alums]

Hopefully it gets added to list of plugins to request on the developer site soon. I agree it is kind of a bummer that they don't have something like HI for PDIs. The 'report a problem with your instance' just links you to community which isn't the most helpful when you need to engage directly with SN support.

[Pradeep Sharma · Accepted solution]

The plugin is now available for you to activate via self-service view.

-Pradeep Sharma

[Charlotte Aaker]

Hi Pradeep,

Could you also help me? I am trying to see if plugin Virtual agent is avaialbe for installation in persona instances but that does not seem to be the case. It is not activated.

Charlotte