How to get previous assignment group name of the incident

[VIKAS MISHRA]

on Click of one UI action i need to check what was the previous assignment group of the incident so that i can re assign the incident to that group again when clicking on that UI action button.

Please tell me the code i can write in that UI action to achieve the same.

[SatyakiBose]

Hello @VIKAS MISHRA 

Please refer to this community link here:

https://www.servicenow.com/community/platform-analytics-forum/identifying-the-previous-assignment-gr...

You just need to tweak it to work for incident table.

[VIKAS MISHRA]

Could you please tell me the exact code what i can use

as i am using below one and its not working

current.assignment_group = previous.assignemnt_gorup;

[Bert_c1]

Hi Vikas,

Refer to:

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/incident-management/task/...

[Prince Arora]

@VIKAS MISHRA ,

There are many ways to achieve this functionality:
Way1: Though performing DB operations on sys_audit table is not recommended or not a best practice, but still let me explain you:
var gr = new GlideRecord('sys_audit');
gr.addQuery('tablename','incident');
gr.addQuery('fieldname','assignment_group');
gr.orderByDesc('sys_created_on');
gr.addQuery('documentkey',"ff4c21c4735123002728660c4cf6a758"); // pass the sys_id of incident as current.getUniqueValue()
gr.query();
if(gr.next()){
gs.info(gr.oldvalue);
}

Way2:
1) create a new field of type true/false as shown below

2) Update that field in your UI action just for a trigger point as shown below:

3) create a Business Rule to catch the trigger and update the assignment group:

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact.