How to get the content of an Attachment?

[peterraeves]

I uploaded a simple text file to an Incident and want to retrieve the content through javascript to pass it over an external rest call.

I'm using the following code as explained by the docs, but they do not seem to be working.

var att = new GlideRecord('sys_attachment');
att.get('file_name', 'Test.txt');
gs.print(att.getDisplayValue() + '***' + att.size_bytes + '***' + att.content_type);
var sa = new GlideSysAttachment();
var content64 = sa.getContentBase64(att);
gs.print(content64);
var content = sa.getContent(att);
gs.print(content);

My output is:

*** Script: Test.txt***11***text/plain
*** Script: undefined
*** Script: undefined

Additionally, the documentation stated that only 5MB is returned through the getContent functions. What if the document is larger than that?

[Ankur Bawiskar]

Hi Peter,

Yes that should suffice. But it all depends on how the third party accepts attachment. As I said earlier usually when we use SOAP and send/receive attachment data it is in base64 format.

Just check with the requirement.

Regards

Ankur

[Ankur Bawiskar]

Hi Peter,

Could you also mark the answer as correct and hit like? This helps in closing the thread for the question. Thanks in advance.

Regards

Ankur

[peterraeves]

I know, but the button has gone missing.

[Ankur Bawiskar]

Hi Peter,

As you mentioned in your earlier comment that the button has gone missing. Following is the link which can help you to mark a discussion as correct/answered.

Please mark the answer as correct and hit like. Thanks in advance.

How to mark a discussion as answered in SNOW community?

Regards

Ankur

[peterraeves]

The button is not there because this is not a question, but a discussion.