How to get the last comment added by the agent onto notification

[Shwetha Shenoy]

I have a use case where I am told to get the last comment added by an agent when rejecting the change request

I tried to use the below method using an email script but it doesn't fit my exact requirements -

(function runMailScript(current, template, email, email_action, event) {

var latestComment = current. comments.getJournalEntry(1);

template.print(latest comment);

})(current, template, email, email_action, event);

The output I get is the last comment as well as the additional details such as time and the user's name, which shouldn't be the case.

Something like this - 

28/02/2024 19:53:39 GMT - Shwetha Shenoy (Comments) reject and cancel

I only require the comments i.e. in the above scenario - reject and cancel and not the extra details i.e - 28/02/2024 19:53:39 GMT - Shwetha Shenoy.

[Sumanth16]

Hi @Shwetha Shenoy ,

Please modify syntax below like this:

var comment = current.comments.getJournalEntry(1).split('\n')[1];
template.print(comment);

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Shwetha Shenoy]

Many Thanks @Sumanth16 

But this doesn't work as expected.

[Sumanth16]

HI @Shwetha Shenoy ,

Can you share the script that you are trying?

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Shwetha Shenoy]

Hi @Sumanth16 ,

This doesn't work as expected,

For instance when we write the comments in this manner - 

Rejected this change request 

Check with you peers.

The end result is not as expected