Inserting just the last 'Additional comment' into e-mail notifications?

[jas101]

Hi guys,

Can someone please shed light on the best way to insert the most recent 'Additional comment' into a e-mail notification.

We have just inserted ${comments} in our 'Incident commented' e-mail notification as there was a request for users to see updates made to records via inbound e-mail replies - however now all e-mail replies within the ticket are showing in the e-mail notification which is making it unnecessarily long.

This has just reminded me of another issue with notifications - confidentiality/privacy notices at the bottom of e-mails! Is there an easy way to strip these out so they are not placed into the record?

Cheers in advance,

Daniel

[marcguy · Accepted solution]

System property:

Using Journal Fields - ServiceNow Wiki

or for only selected:

GlideElement - ServiceNow Wiki

current.comments.getJournalEntry(1); //get last comment

[Anurag Tripathi]

This should help

var notes = current.comments.getJournalEntry(<number of records that you want to fetch>);

to fetch all the records use -1.

[jas101]

Thanks Anurag.

Are you able to help with the query on stripping out the e-mail confidentiality notices at all?

Cheers,
Daniel

[marcguy]

there is another email property:

Discard everything below this text if found in a reply body (comma separated, case sensitive)

\n\n-----Original Message-----,\n\n   _____   \n\nFrom:

it's normally filled with these characters out of the box, but you can add/modify if something is specific to your company: