How to get the Request history

[AK63]

Hi,

I'm trying to connect ServiceNow with Celonis.

I would like to get all the details with respect to the Request created. like To whom and when it got assigned to, what are all the other teams it got assigned to and how long it lived in their queue likewise.

I thought i can get all these details from history but i couldn't find sys_history_line or sys_history_set tables.

Regards,

AK

[Community Alums]

Hi AK,

Type "sys_history_line.list" on your application navigator you will get the tab.

Once in  the History table (sys_history_line), type the sys_id of your record in the Set field, you should be able to export and print the whole list.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi AK,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Aman Kumar S]

Hey,

You will be able to see the records once you enable auditing for the records.

Follow below article responses, contains relevant links to gain better understanding:

https://community.servicenow.com/community?id=community_question&sys_id=64de9c58dbf2a700b1b102d5ca96...

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂