How to get the variable value

SNOW39 · ‎05-26-2020

Hi ,

I am trying to create a variable set that is visible only on sc_task, when the task is closed, it should pull the recurring price value mentioned when the catalog item is created (sc_cat_item). How to acieve this?

Ankur Bawiskar · ‎05-27-2020

Hi,

ok so in the run script after the task is complete the script is added

please find the below code

Ensure you add current.setWorkflow(false);

current.variables.recurring_price = current.cat_item.recurring_price.toString();
current.setWorkflow(false);
current.update();

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Joaquin Campos · ‎05-26-2020

Hi,

As far as I know variables/variable sets are only used at RITM level and not at SC_TASK level.

Can't you handle the recurring price value at RITM level including the variable set in the corresponding catalog item?

Regards:

Joaquín

SNOW39 · ‎05-26-2020

Hi, Thanks for response.

Yes. If it is not possible at sc_task level,We can do it at RITM level. Can you tell me how to get the recurring price value to one of the variable in variable set

Joaquin Campos · ‎05-26-2020

Hi,

To include the variable set you just need to maintain the specific catalog item and add the variable set through its related list:

Anyway, recurring price something that is already available for each item and as long as price is not hidden, recurring price should be displayed as well:

If what you want to achieve is to have a RITM variable with the value of the recurring price then you can include the variable in your catalog item and assign recurring price value through a catalog client script.

Regards:

Joaquín

SNOW39 · ‎05-26-2020

Can you help me with the script?