How to grant access to a custom app

[randeepnath]

I have created a custom app and it is not accessable when we a user logined as Itil user or admin. How can I give this permission to that app ?

[Deepa Srivastav]

I am not very sure but is any role added for that application in ...System definition->application menus ?

Have you created ACLs which might be restricting it?

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Thanks,
Deepa

[anjalichoudhary]

You have to provide the role to the application either by creating ACL's or by going to System definition->Application Menus or you can right click on the application and edit the application menu!!!

Please mark Correct or hit Like and Helpful if you got your answer!!

[Chuck Tomasi]

Hi Randeep,

When you create a custom app, you are provided the option of several things happening at once to make it easier to get started.

• A scope is created
• A table is created
• A role is created
• Default read/write/create/delete ACLs are created

I suspect your users don't have the rights/access/roles to access the data in that table. Start by manually granting one of them the role associated with that table. You can see this if you go to Configure> Table and look for the Role field. If that works, you know it's ACL related and can work from there.

Using Access Control Rules - ServiceNow Wiki

Creating a Custom Table - ServiceNow Wiki

[Jeffrey Barton]

wiki's gone - can we get an updated link on this?