How to hide all variables from catalog item?

[Ashwini Jadhao]

Hi,

How to hide all variables from catalog item.

I am trying it with UI policy but I have 15 Ui policies on same catalog item and also I have given order to all UI policies.

but it is get override on other UI policy.I have written this script but it is not working properly

var dbtype = g_form.getValue('Department');
var subType = g_form.getValue('subDepartment');
if (dbtype == '' && subType == '') {
var fields = g_form.getEditableFields();
 for (var x = 0; x < fields.length; x++) {
 g_form.setMandatory(fields[x], false);
g_form.setDisplay(fields[x], false);
}

this not working properly when I change the dbtype and subType values.I written script in else if condition as well.

or I need to write as below for all variables because it is working

g_form.setMandatory('monthlySchedule', false);
g_form.setDisplay('monthlySchedule', false);

}

For multiple choice variable type above APIs not working

multiple choice variable : Department 

Mandatory : true

g_form.setMandatory('department', false);
g_form.setDisplay('department', false);

[Gaurav Shirsat]

Hello

I have read the previous answer,also you can acheive your goal by doing this

use 

g_form.setDisplay('variables.VAIRBALENAME, false); 

also you can use catalog UI Policy:-

Catalog UI Policy

• A catalog UI policy applies to either a specific catalog item or any item that uses a specific variable set.
• A catalog UI policy can only contain and reference variables that are defined for the catalog item or variable set.
• Also, if the variables are generic or universal in nature you can create a variable set and attach the UI Policy to that variable set. So that the same set can be used in multiple Catalog Items.
• The best way to do this in my opinion is using a Catalog UI Policy. Just tick the 'Applies on Requested Item' check-box.

Catalog UI Policy always has precedence over the UI Policy

refer the below link for more details

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

Please marak correct and helpful

Thanks and Regards

Guarav Shirsat

[Pooja Yadav3]

Hi Ash,

The given below link will help you to get the solution:

https://community.servicenow.com/community?id=community_question&sys_id=7f6834aedbfaab004abd5583ca96...

Since you need to hide all the variables ,the above link will help you.

firstly,making a variable set and then applying the actions like catalog UI policies/catalog client scripts .

Hope this helps you!! 

 Pooja Yadav