How to hide or display the "Process flow" in change record

[ramesh_r]

Hi All,

I want to show or display the  "Process flow" in change record based on the category

If I am selecting "Other" in the category means "Authorize" option should be hidden

[Nikhil Pandit]

HI Ramesh

you can specify condition something like "category is not other" while creating process flow for authorize.

Please mark correct.

[Harsh Vardhan]

if you go to the process flow ( System UI >> Process Flow ) and find the "flow formatters" which has used on change_request table. you will find the condition which has set based on changer request state value. if you want based on the category then you can do that by changing the condition value. 

for further details about flow formatters you can refer the doc link below. 

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administratio...

[ramesh_r]

Hi Harshvardhan

Please correct me if am wrong 

The ( System UI >> Process Flow ) and find the "flow formatters" which has used on a change_request table. This condition is used to complete the Process Flow based on the value

but I want to hide this based on the category 

Thanks

Ramesh

[Harsh Vardhan]

my bad, the condition in process flow is just to highlight it on the current state value .

if you wanna hide them then you have to go with DOM Manipulation which is not a good approach here. 

kindly refer the thread below , which has the same requirement. hope it will help you. 

https://community.servicenow.com/community?id=community_question&sys_id=a7df07a5dbdcdbc01dcaf3231f96...