I need to build a template to upload entitlements in bulk, as there may be a large number of entitlements to create. Is there any out-of-the-box way to achieve this?My idea is to create a catalog item with a template (for example, an Excel/CSV upload...
Business Rules are one of the most powerful tools in ServiceNow, allowing developers to control and automate business processes by interacting with data before or after records are saved. Understanding the execution lifecycle of ServiceNow Business R...
Ref to https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow I followed step-by-step the whole procedure but when I test my Copilot Agent, it stucks trying to transfer the conversation? Is anyone been able to invoke l...
Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...
Hi, How to make attachment mandatory approval table .
Is there additional licensing/subscription requirements if you have the Servicenow Professional license/subscription? Our production tenant displays the following message. You need a valid App Engine Studio license to continue working.
Hi , in approval table make comments mandatory when they get approve , but get another error message along with custom error message as "Invalid value on Update". Usinge BR I tried to make comments mandatory.if (gs.nil(comments)) { current.se...
Hello, I know that Change Owner-Implementer ("Assigned to") was not allowed to approve their Change for segregation of duty reason. But what for the Change Requester? Are they allowed to approve the Change they request? I thought it was possible but ...
In ServiceNow (Virtual Agent + AWA), I want the agent status to automatically change:Available → Busy when a chat is acceptedBusy → Available when the chat endsRight now, the agent stays Available even after accepting a chat.Is there any out-of-the-b...
Hi Everyone,I have been working with the REST API Explorer and wanted to test a simple GET request using Postman.In Postman, I enabled Basic Authentication and provided my instance username and password. However, I keep receiving the error message: "...
Hi , in approval table make comments mandatory when they get approve , but get another error message along with custom error message as "Invalid value on Update". Usinge BR I tried to make comments mandatory.if (gs.nil(comments)) { current.se...
CMDB Data Manager Policies Not Showing in CMDB Workspace of Test Instance After Update Set MigrationProblem Statement: I recently created several CMDB Data Manager policies in our Dev instance using the CMDB Workspace. These policies were then moved ...
I've created a report in data Visualization but End Users can't see. I get this message. And the data source is on task_sla table.I tried giving the user pa_viewer but still they can't see
PDI is not working from last two weeks. Please let me know how long will it take to recover.
Problem StatementI have a dependent dropdown where selecting an Operations Category dynamically loads filtered Fault Category choices via GlideAjax and g_form.addOption().Issue: When I select an Operations Category for the first time, choices load co...
