While working in the SOW i am noticing that certain incidents can be proposed as a Major incident, while others do not present the option. Is there a specific case or reason for this? or is there a system property that i am not seeing that needs to b...
Need to show save as draft button on catalog page in CSM/FSM Configurable Workspace. I am using Catalog Iframe competent on ui builder to show catalog item. I am not able to show save as draft button on this page. Please let me know how I can add thi...
Requirement: When contact has value display contact and hide: u_name, u_phone, u_company and u_email else vise versafunction onLoad() { var contact = g_form.getValue('contact'); if (contact) { // Contact has value → show contact, ...
I need to pull in the attachments from 2 separate managed documents records when I apply an Email Client Template from the HR Agent workspace on an Employee Relations case. Template is applied, but the attachments are not being attached to the email ...
As the title says our need is to create a filter and associate it to one Data Visualization donut (we have 6 in total, so 6 filters are needed). I tried following the guides online to use the filter component as I viewed it as the cleanest solution b...
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
In the isc_impersonation_event table, from where are the records coming, and how are the records being populated?Also, why are only impersonation.start events being populated instead of all impersonation-related events? Ideally, impersonation.end eve...
I have a requirement to hide a specific choice (e.g., "Closed") from the list view choice dropdown in the Incident table, but only for ITIL users. I’m aware we can restrict updates using onCellEdit client scripts or before business rules, but here th...
Hi,I've established a 'u_support_feedback' table containing a 'state' field, where one of the values is 'closed.' I want to restrict visibility of the 'closed' option in the 'state' field to users without the 'mac_departmentTL' role.This means only u...
Hi, Our team is deveoping a custom workspace for a client. Here we have to use now-calendar component. There will be 2 containers one will have task cards which are in open state and the other will be OOB now-calendar component. we can create new eve...
Hi Community, We are facing an issue with one specific Catalog Item in ServiceNow PROD instance.The same catalog item is working fine in TEST, but in PROD it shows:"Something went wrong and your request could not be submitted. Please contact your sy...
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I have one requirement .I want to fetch all the table record along with related tables(sys audit, history, attachment etc)In csv file.Anyone have any solution or have done this kind of requirement.
Hello everyone. We have created a new flow with flow designer for change request. Once, we've received the following error: Flow Designer: Flow execution is cancelled upon receiving request. Reason is Aborting engine execution, cancel requested in sa...
Does anyone have a working example of the Referenced Entity within RTE Field Mapping? Here are the details of my ETL Definition: 5 entitiesImport Set (import) temp (temp) Azure Subscriptions (sub) - azure_id (PK, string)Azure Resource Groups (rg) (a...