Hello, Everyone. After migrating an sp_page update via an Update Set, I encountered an issue where some sp_container records placed on the page are no longer displayed.I suspect this happened because the sp_page field in the sp_container record becam...
I'm trying to edit an email script (that is referenced by "Request Complete" email notification) to display the RITM short description.The script it is referencing task.item and I think it should be referencing task.short_description (sc_request tabl...
Hello AllWe have a requirement of Integrating OOB Virtual Agent with SAP, Wiki Atlassian, SharePoint and Microsoft 365.Please let me know if any of the above integration is possible with OOB Virtual agent.
Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...
Has anyone Implemented ServiceNow to VMWare Aria Integration. I am looking to get some Insights on the process.
Hello experts, We are receiving lots of info message in system log "basic authentication is failed for user-svc_apps" and when we try to look the user- svc_apps that is locked out automatically and if we make user locked out false then in some it au...
Hello, I have a community portal (which get install with csm plugin) for which the favicon is not showing in google search result. Please check below image. It just shows default icon.In below link it shows that subdirectory (/sp or /community) is no...
We have created a custom Favicon for our Employee Service Center which is public available through https://support.wur.nlHowever this custom Favicon is not shown with search results generated with Google Search.When you use another search engine the ...
Hi,I am creating an ATF test case for CSM workspace, i am getting an error please. I never used 'company' field at all. Kindly help. RegardsSuman P.
Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...
Hi all,I’m currently using the Email Recommendation skill in ServiceNow Now Assist and have come across an issue when generating AI email responses.When an email template (used for signature/footer) is present, the AI-generated response appears to us...
After several hours of perusing the Community and Docs sites, I turned to my faithful friend dan.cavanaugh for an assist. I was well down the path of creating a Business Rule on the sys_user table to invoke changes to the sys_user_preference table an...
Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...
Hi,I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with...
Using a scoped custom application to implement ServiceNow across incident and REQ/RITM is not best practice, correct? I'm looking at one here where they've used a custom application in Studio to implement incident, sc_request, assessments, the ESC, a...
