Set a hyperlink in notification
I created a notification and specified the HR task for the table. I want to include a hyperlink directly to the task in the Message HTML. How do I set up this hyperlink?
Forum Posts
ACL Controlled by reference option not working in Yokohama but working in Zurich
We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...
Virtual agent not showing topics and crashed
Hi I created topic for virtual agent in my PDI. It was not displaying in topic list. I made all fixing available on KB0784304 but it did not help. Also convesation was not restarting and what I did is removing all entries from sys_cs_conversation_lis...
Resolved! Password sharing with SFTP third party users
Hi We have a Use-Case where I am trying to resolve this via ServiceNow, need some inputs if we can do it! Currently, We create SFTP link and users/passwords in the SFTP system and then send the password information via emails to them. Is there any w...
Resolved! REST API for UI Policy and Data Policy
I have tried to search the documentation for an API that allows me to fetch information on the current UI Policy or for Data Policies and I can't find it. Is there such an API? Particularly, I am interested in learning about mandatory fields for inci...
Check if Name of Supportgroup is already in Use
Hello everybody, We have a Requirement for a Catalog Item, to enable Users to order a new support group.The users can enter their preffered group name into a single line text field for which i would like to implement a validation, so that group names...
UI Policies Not Applying Correctly for Case Variables
Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...
Inbound Email
@Ankur Bawiskar I need help in extracting the watermark from inbound email received to ServiceNow it contains water mark or not , for a reply and forward type email and create a record in custom table and should have to restrict the new type of em...
How to pause a SLA's during specific time period?
Hi All,We have a requirement to pause the SLA's during christmas holiday period. I'm considiring to add a condition in SLA pause condition as "Created between". is it a correct approch to pause a SLA's during holiday period?
Multiple attachmets in ordergude
Through Attach variable we can only upload one file at a time. But how we can upload multiple attachments to the order guide to create request.
Detecting Duplicate Client Scripts Using a Background Script
Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...
Third party chatbot integration with ServiceNow
As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...
Cannot Find Flow Designer Flow on Escalation Template
Hi Community, I’m working on Customer Service Management (CSM) and created a Flow Designer flow that handles escalation approvals and case reassignment. The flow triggers when an Escalation record is created.In the Escalation Template, when I uncheck...
Playbooks - Show List of Records Activity issue
Hi! Trying to add Show List of Records - out-of-the-box activity in my playbook in my DEV instance. I can get it to nicely show the records that I want in the activity itself, in Service Operations Workspace, so that part is fine. However, with the O...
Azure VMs not Populated in CMDB cmdb_ci_vm_instance table
Hi Team,We have observed that some Azure VMs are not getting populated in the CMDB → cmdb_ci_vm_instance table, even though these VMs are active in Azure and should be discovered through Azure Discovery. Missing VMs:VMNPEDCR7SE001 (10.40.3.27) VMNPSD...
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