How to hide the Virtual agent icon from portal based on Users country specific

[Nive G]

Hi,

  Is there any process for the Virtual agent icon in the portal to be hidden based on User's country?

Let me know the best possible way to complete this. Thanks in advance 

[Community Alums]

Hi @Nive G ,

If you are using VA portal widget and com.glide.service-portal.user-criteria plugin enabled then you can add user criteria to the widgets or widget instance or even the page. 

just add the can view and cannot view to the related list and you should be good to add user criteria there. 

more about adding user criteria - https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/build/service-portal/task...

[MeganDev]

Hi @Community Alums 

But if we use the $sn-va-web-client-app.do or embed the VA path on an external website, can we still use the criteria to hide ?

[Community Alums]

Hi @MeganDev ,

did you get an answer of how to show/hide  if we use the $sn-va-web-client-app.do or embed the VA path on an external website?

we are facing the same issue.

Thanks,

Anubha Datey

[Nive G]

hi @Community Alums 

   I tried this same process but its not working for me.I gave the user criteria I have created in can view section but still Virtual agent icon is showing