How to hide topics in Popular Topics, but should not affect Topics which are shown in the header.

[Babji Sadhu]

Hi,

How to hide the few topics which are related to child or sub topics in Popular Topics Widget. And if possible hiding the topics in Popular Topics Widget, it should not be reflected to the main topics which are existed in the header. Can I have some solutions or suggestions on it.

Thanks & Regards

[Community Alums · Accepted solution]

Hello @Babji Sadhu ,

"popular" topics as topics that contain content (catalog or knowledge) that have higher popularity. For a catalog item, popularity is the number of times it was requested and for a knowledge article, it is the number of times it was viewed. The popularity of a topic is the aggregation of the popularity of all the content under a topic.

Popularity is calculated based on a daily scheduled job that looks at the entire history, since the day Employee Center was turned on the instance and across all users in the instance.

So if you want any topics which are not visible inside popular topics then add content (catalog or knowledge) that have very less popularity.

OR U can set the limit of 'number of topics' u want to see inside the popular topics, by clicking Ctrl + Right click on popular topic widget and go to instance options.(It will consider the most popular topics)

@Babji Sadhu Please mark my answer as accepted solution and helpful, if it works for u.

Thank you!

[Prashant Ahire]

Hello @Community Alums 

In my case i want to hide Knowledge article which has high popularity. so it appears at first. How can we hide this and show on header?  

[Community Alums]

Hello @Prashant Ahire ,

For this instead of adding KBs inside connected content of the topics. Add KBs in Menu Item, SS:

Result:

Thank you.