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‎06-12-2019 08:59 PM
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‎06-12-2019 09:32 PM
Hi,
use below approach: ACLs are better approach for these type of requirements.
1) ACL
table.None write and delete ACL; give condition as state is not closed and state is not cancelled;
this will hide the update button when state is closed and cancelled
2) UI Actions
go to ui actions;
1) search with name as Update
2) and select the UI action which is form button
3) open that UI action and change the table from global to change_request and then do insert and stay
4) in the condition field give this; give proper choice value as per your instance
current.state != 'closed' && current.state != 'cancelled'
repeat the above steps for Delete also
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-12-2019 09:32 PM
Hi,
use below approach: ACLs are better approach for these type of requirements.
1) ACL
table.None write and delete ACL; give condition as state is not closed and state is not cancelled;
this will hide the update button when state is closed and cancelled
2) UI Actions
go to ui actions;
1) search with name as Update
2) and select the UI action which is form button
3) open that UI action and change the table from global to change_request and then do insert and stay
4) in the condition field give this; give proper choice value as per your instance
current.state != 'closed' && current.state != 'cancelled'
repeat the above steps for Delete also
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-12-2019 11:09 PM
Thank you very much.

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‎06-12-2019 09:45 PM
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‎06-12-2019 11:09 PM
Thank you very much.