How to identify direct web service calls made to Servicenow

[rachanar]

Hello Everyone,

Is there any table/any way where we can track or see all the direct web service calls made to Servicenow.

We have a requirement where this tracking is required.

Any help or details on this is much appreciated.

Many Thanks,

Rachana

[Stefan Baldhof1]

Hi Rachana,

have a look at the transactions log, type "SOAP" and "REST". You should find all necessary information there.

Regards,

Stefan

[rachanar]

Hi Stefan,

Thank you for the details.

I did check the Transactions table before putting up this question.

The problem is, say for example - an user access - https://<instance_name>/incident.do?XML, I was not able to find any corresponding entry in transactions table.

Would you please provide some details on this.

Thanks,

Rachana

[JC Moller]

Hi,

I believe the only place where you can view more details on XML data retrievals is the localhost log.

Wiki says:

"The ServiceNow platform supports programmatic retrieval of XML data through a URL query (HTTP GET request). The request is triggered by use of a URL parameter."

In the log you have these lines:

06:21:47.267	Info	http-46		Session created: D4054AE90F3CB200CF9A8B9AE1050E6F, timeout after 30 minutes of inactivity
06:21:51.777	Info	http-43		New transaction D4054AE90F3CB200CF9A8B9AE1050E6F #7713 /incident.do
06:21:53.626	Info	Default-thread-182	D4054AE90F3CB200CF9A8B9AE1050E6F	#7713 /incident.do Parameters ------------------------- XML=

06:21:53.867	Info	Default-thread-182	D4054AE90F3CB200CF9A8B9AE1050E6F	StreamingUnloader unloaded 58 records to xml
06:21:53.869	Info	Default-thread-182	D4054AE90F3CB200CF9A8B9AE1050E6F	#7713 /incident.do -- total transaction time: 0:00:02.091, transaction processing time: 0:00:00.253, total wait time: 0:00:01.838, session wait: 0:00:01.838, semaphore wait: 0:00:00.000, source: 82.118.214.3, chars: 10,645, uncompressed chars: 0, SQL time: 5 (count: 5), business rule: 0 (count: 1), phase 1 form length: 0, largest chunk written: 512, request parms size: 56, largest input read: 0

- Jan

[JC Moller]

Hi,

And there is off course also the REST & SOAP API Analytics -dashboard, which gives you a lot of additional information about the SOAP and REST resource usage on your instance.

- Jan