How to ignore the undeliverable emails in Service Now

[kirankumarboyin]

Hi Team,

                        We have Custom Notification code , which will send email to particular recipient.

For this we are trying to find out the solution as below

1. We already mentioned the property to ignore emails which is having undeliverable: as a subject , but it still receiving the undeliverable emails.

2. Even custom notification code I added the condition subject does not contains undeliverable (Even If I put this condition I am not sure whether will it stop receiving undeliverable emails).

Please check the attachment to know how we configured the notification, system properties and logs which we are receiving undeliverable emails.

Can any body suggest how can I stop/ ignore receiving     undeliverable emails.

Regards,

Kiran

[Gaurav Bajaj]

Hi KIran,

I haven't seen such scenarios earlier.

I would recommend you to log a HI ticket and speak to service now.

Thanks

Gaurav

[kirankumarboyin]

Hi Gaurav,

Is this is defect from Service now, even Service now also saying that we can't help on this.

What is the action we need to take on this, can we do any customization to stop this or I have to ask Service now only.

Please suggest us.

Regards,

Kiran

[Gaurav Bajaj]

HI Kiran,

You can try to replicate this behavior in any of your other instances and see if you can reproduce the same.

I hope that helps you to some extent.

[Gaurav Bajaj]

HI Kiran,

If you couldn't proceed further with the investigation, I would suggest you write a BR to delete the undeliverable email as soon as it reaches the system.

Apply advanced conditions for "Before Insert"  

[kirankumarboyin]

Hi Gaurav,

Thanks for your valuable information, already we have custom notification say abc which we are using for the notification , can I customize this to delete undeliverables emails as you suggested earlier thread. Please see the screen shot here

Regards,

Kiran