How to ignore the undeliverable emails in Service Now

[kirankumarboyin]

Hi Team,

                        We have Custom Notification code , which will send email to particular recipient.

For this we are trying to find out the solution as below

1. We already mentioned the property to ignore emails which is having undeliverable: as a subject , but it still receiving the undeliverable emails.

2. Even custom notification code I added the condition subject does not contains undeliverable (Even If I put this condition I am not sure whether will it stop receiving undeliverable emails).

Please check the attachment to know how we configured the notification, system properties and logs which we are receiving undeliverable emails.

Can any body suggest how can I stop/ ignore receiving     undeliverable emails.

Regards,

Kiran

[Gaurav Bajaj]

100 order should work.

[kirankumarboyin]

Hi Gaurav,

                  Thanks you so much for answering all my questions

Regards,

Kiran

[Gaurav Bajaj]

HI Kiran,

You can mark the response correct if it has answered your concerns.

This will filter the queue for unanswered questions.

[Sadasiva Reddy]

hi Kiran,

Check for any custom business rules written on sys_email table, which is impacted this issue.

and also check for target field for these, it is empty or filled with any record.

Regards,

Sadasiva

Please mark helpful/ correct based on the impact

[Rashmi Bansal]

Hi Kiran,

You can put them in the Junk email ids and all those emails which are in junk will be received-ignore.

Please mark my answer correct or helpful if it helps you.

Thanks,

Rashmi