How to import work notes / comments to incidents when migrating from another program

[David Morden]

I'm working on a client migration from ManageEngine ServiceDesk Plus to the ServiceNow platform (Istanbul).   I have been able to import all the incidents from ME SDP through import sets and transform maps.   When I use the transform maps to import the work notes and comments from the old system, all new comments are tagged with my user and time/date of the import.   Scavenging through other postings surrounding this same topic, I have not found anything with a successful outcome.   I have tried importing the comments to both the sys_audit and the sys_journal_field tables (tried individually and importing to both), but nothing shows in the UI and the created date and created by fields are overwritten with my user and the import date/time.

Can anyone help to resolve this issue?   The client needs this information available with the original info as they are a legal establishment.

[Stephan S_]

Hi Allen,

we are facing the same Steps. Have got a Sulotion?

Is there a way to transfer Cases incl. aktivity-stream from one instance to another?

Thank you very much in advance!

Best regards,

Stephan